NODE 01
Message in
LISTEN
Every channel, one inbox
Listens on website chat, email, SMS, Telegram, and Discord out of the box. WhatsApp, Instagram DM, and Facebook Messenger also supported, but these require Meta Business verification on your end (typically 1 to 4 weeks) before going live. Per-message SMS and WhatsApp costs bill through your own Twilio or Meta Business provider.
Never miss a message again
NODE 02
Intent parsed
UNDERSTAND
Reads, doesn't just match keywords
Uses GPT-4 class models to understand what the customer actually wants: quote, support, booking, complaint, or pricing question. Pulls related context from past conversations so returning customers don't repeat themselves.
Context aware, not scripted
NODE 03
Answer sent
RESPOND
Trained on your knowledge
Pulls answers from your docs, FAQs, product data, and policies. Handles most questions directly in your brand voice. Can book appointments, send quotes, or trigger downstream workflows when the customer asks.
Handles most questions without humans
NODE 04
Human handoff
ESCALATE
Smooth handover when needed
When the bot can't confidently answer, it flags your team on Slack with the full conversation context. Customer sees a polite "connecting you to a human" message, not a dead end or a repeated script.
No customer left in limbo
24/7
Availability
0 sec
Wait time
Every
Channel covered
What this means for your business
More outcomes, less busywork.
- Support team focuses on the complex cases.
- Every channel, every timezone, no extra cost.
- Capture leads you'd otherwise miss overnight.
- Consistent answers, no staff-by-staff variance.
Works with your stack
Every channel customers message you on, connected to every tool you use:
OpenAI
WhatsApp
Instagram
Messenger
Telegram
Discord
Slack
Gmail
Twilio
Zendesk
HubSpot
Notion
Zapier